I was the founding designer (employee number 3) and Head of Design at Hailo, a taxi app started in London in 2011.
I was responsible for the user experience of the driver and passenger apps, while building a small, talented design team that operated out of our London and New York offices.
By 2015, Hailo was operating in 16 cities worldwide and serving millions of customers. In 2016, it was acquired by Mercedes-Benz Mobility and rolled into myTaxi.
My role
Leading design across product and research • Product strategy • Working with drivers to develop the Hailo driver app • End-to-end user journeys of the passenger app • Driver onboarding for diverse local regulatory requirements • Driver and passenger UX testing • Design for outdoor campaigns and taxi wraps
